Privacy Statement

Who we are

Our website address is: https://www.crystalsingingbowlseurope.com.
Our physical address is : Ave Ducpetiaux 7, St Gilles 1060, Belgium.
The company name is: Crystal Singing Bowls Europe (CSBE) and is owned and operated by Sharon van Staden.
Email contact : info@crystalsingingbowlseurope.com.
Registered VAT (TVA) number: BE 0755.766.788 .

 

 

What personal data we collect and why we collect it

This section is subject to continuous update as we improve our services for your greatest shopping satisfaction. 

Following is description of the data we collect from our customers and website visitors.

We collect personal data from newsletter signups, contact form enquiries and billing and shipping data from product purchases.

If you have subscribed to our newsletter or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the Mail Poet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

We collect information about you during the checkout process on our store. 

We collect data on products you’ve viewed and may use this to, for example, show you products you’ve recently viewed

We collect data on location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Members of the CSBE team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and and give you the best support.

We share information with third parties who help us provide our orders and store services to you, including Paypal and Stripe.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. For a complete Paypal Privacy Statement, please visit : https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

We accept credit/debit card payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. For a complete Stripe Privacy Statement, please visit : https://stripe.com/en-gb-it/privacy.